Privacy policy
Your privacy is important to us. We treat it, and all the information you send us, with the greatest possible care. Please read the following policy to understand what we do with your information. Our site is a Swiss site and our privacy policy therefore complies with the Data Protection Act 1998 and the relevant European data protection legislation. We are committed to protecting your privacy and respecting the integrity of your personal information. We do not sell or transmit to third parties any information collected through this Website, except as provided in this Privacy Policy. For any request concerning your personal information or any question relating to these practices, please contact us by e-mail at info@karinelepetit.com.
1 – PERSONAL INFORMATION
We collect personal information when you (i) submit questions or documents to us, (ii) register on this Website, (iii) purchase a product from us, (iv) send us an e-mail or post content on our social media pages, or (v) enter one of our contests. The type of personal information we may collect (if any) includes the following: name, gender, username, password, e-mail address, postal address, telephone number and mobile number. Credit card information is stored securely on a financial services approved site and is not accessible to us.
We use the personal information collected through this Website to :
– provide personalized service;
– to improve the user’s experience of this Website
– conduct market research
– fulfill orders for Products ;
– record your entire purchase history
– manage functions that integrate submissions on the Website;
– organize contests; and provide you with information about and access to the Products and services we offer, either ourselves or jointly with or on behalf of other organizations.
2 – REGISTRATION INFORMATION
We only collect your personal information in accordance with our Terms and Conditions, above. When you register on the Website as a member (if applicable), you must provide us with your full name, date of birth, e-mail address and country of residence. We will also give you the opportunity to indicate your gender and cell phone number (the “Registration Information”). Information relating to your use of the Website is detailed in paragraph 3 below. We use registration information only if you authorize us to do so and only in connection with the Website offer and activities you have requested. If you enter a contest on the Website, we will use your registration information to contact you to let you know if you have won and to award you your prize. Each contest has its own rules, which will be visible when you enter the contest online. Please read them carefully.
Please also read the section entitled “Competitions and surveys”.
You warrant that the registration information is true, accurate and up-to-date and you will notify us of any changes to the registration information. You must not pretend to be someone else when you provide us with registration information.
3 – USE OF REGISTRATION INFORMATION
We may use registration information from time to time to offer you services and products based on the preferences you have identified during the registration process when you become a member, and based on any preferences you have subsequently shared with us. We will ask for your permission to run such promotions during the registration process, when we obtain your registration information. In order to offer you these third-party services, and provided you have given us permission to do so, we may send you an e-mail to the address you gave us when you provided us with your registration information or at a later date.
We will use registration information in connection with goods or services that you purchase directly from us in order to deliver those goods or services to you. If you would like to receive information about our Products or services, or about Products or services offered jointly with or on behalf of other organizations, please tick the appropriate box on the registration page, the competitions page or any other relevant form or page through which information is collected.
4 – AGE RESTRICTIONS
If you are under 13, you cannot become a member of the Website. Whenever requested, we will ask for your date of birth and may deny you access to certain parts of the site. No information should be given to us without the consent of the parent or guardian concerned.
5 – NOTE TO PARENTS
This Website is not specifically intended for children under the age of 13. We do not authorize the registration of a member by a person under the age of 13, and we will not knowingly collect or use personal information about them, except as indicated above in connection with contests. Please ensure that your child does not give us any personal information online without your permission.
If you believe that your child under the age of 13 has registered on the Website, you can contact us at info@karinelepetit.com and we will tell you what personal information, if any, we hold about your child. At your written request, we will delete the child’s personal information or limit the use and/or disclosure of the child’s personal information.
6 – DATA PROTECTION AND PERSONAL INFORMATION
We acknowledge that registration information and the information we capture when you use the Website is personal data for the purposes of the Data Protection Act 1998 (the “Act”) and we hereby acknowledge that we will process registration information and any other information you provide to us in accordance with the Act and as set out in the paragraph entitled “Use of Registration Information”.
If your personal information changes or if you no longer require our services, you may correct, update, delete or deactivate it by sending us an e-mail to info@karinelepetit.com.
We may store in our databases the personal information you send to us through this channel. We will only retain your personal information for as long as is reasonably necessary, taking into account our need to respond to queries or resolve problems, to provide improved and new services and to comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period of time after you stop using our services or this Website.
We use personally identifiable information about our customers internally to improve our marketing and promotional efforts, to statistically analyze Website usage, to improve our content and Product offerings, and to customize the content and layout of our Website. We believe that these uses allow us to improve our Website and provide a better service to our customers. We may use a customer’s e-mail address and postal address or telephone number to contact them regarding an Order, administrative matters or notices. We may use the information contained in the file we keep on a customer to resolve disputes and problems.
If, for any reason, you believe that you have received unsolicited e-mail from us that you have not authorized us to send to you, please notify us immediately by sending an e-mail to info@karinelepetit.com.
Personal data collected via this Website is controlled by KLP DIFFUSION Sàrl. If you wish to see a copy of the information we hold about you, you may do so at any time by requesting that a copy be sent to you at the following e-mail address info@karinelepetit.com.
7 – TRANSMISSION OF INFORMATION TO THIRD PARTIES
We will not sell, share, rent or otherwise process your personal or registration information with third parties, unless you specifically authorize us to do so when you register on the Website or through subsequent affirmative confirmation on the Website. However, we do work with partner organizations. If you are over 13, we may wish to send you information about products or services from these partners. We will ask for your consent or, if you are under 13, the consent of your parent or legal guardian before we do so. We will also periodically give you the opportunity to opt-out of receiving this type of communication by e-mail.
We make your personally identifiable information available to other companies or individuals when: we engage third parties to provide specialized services such as delivery services, customer support, e-mail deployment, deletion, merge and deduplication services, data processing, and special products or services you have requested. These companies are authorized to use the information only to help us provide you with our services. If you unsubscribe from a mailing we send to you on behalf of a third party, we may communicate your unsubscribe instructions to that third party so that they may add you to their list of persons to whom they are not authorized to send e-mails. We may also share your information when required by law, for example, when responding to court orders or legal process, or when we believe that your actions violate applicable laws, our terms of use or any guidelines for use of specific products or services, or threaten the rights, property or safety of our company, our users or others. We may share aggregated demographic information (country, city, gender (if applicable)) about our user base with our site development team and our web hosting provider or other relevant third parties. This information does not identify you as an individual user. We do not link this aggregated data to personally identifiable information.
8 – LINKS TO THIRD PARTIES
This website may contain links to other websites. These third-party sites are beyond our control and are not covered by this privacy policy. If you access other websites using the links provided (e.g. by clicking on an advertising banner), the operators of these websites may collect your personal information. Please ensure that you are happy with the privacy policies of these third-party websites before submitting any personal information.
We cannot be held responsible, legally or otherwise, for the activities, confidentiality policies or privacy levels of these third parties. We encourage you to read the privacy policy of these sites before providing any personal information.
9 – NEWSLETTERS
We may offer free newsletters to share information with you about the Website, about us and our affiliates and subsidiaries, or about our business partners, advertisers and sponsors. You may receive a newsletter either by subscribing to a particular newsletter, or as part of a special feature or membership for which you have registered on the Website. You can cancel your free subscription to a newsletter by following the instructions provided on the Website or, in some cases, in the designated area of certain newsletters or e-mails.
10 – CONTESTS AND SURVEYS
From time to time, we may offer you the opportunity to participate in contests or surveys on our Website. If you participate, we will ask you for some personal information. Participation in these surveys or competitions is completely voluntary and you therefore have the choice whether or not to disclose this information. The information requested generally includes contact details (such as name and address). Your personally identifiable information may be used to contact you for winner notification, prize confirmation or other related purposes. We may ask for your permission to publish some of your information on the Website, for example on the winners’ page, if you win a contest or lottery. Unless required by applicable law, we will not publish your information without your permission. We may decide to use a third-party service provider to organize these contests or surveys. This company will be prohibited from using our users’ personal information for any other purpose, unless you give your consent. The name of this company will be visible on any page where you are invited to communicate your information or opinions. We will never share the personally identifiable information you provide in connection with a contest or survey with other third parties, unless you are informed in advance and have a choice. In cases where we are not the operator or host of the contest or sweepstakes, we have no control over the information collected and, therefore, we urge you to review the privacy policy of the advertiser or sponsor applicable to the contest or sweepstakes before participating.
11 – SECURITY OF PERSONAL INFORMATION
To ensure the security of your personal information, we use state-of-the-art security systems to encrypt your personal data, making it virtually impossible to read over the Internet.
In addition, we take reasonable care, so far as it is in our power to do so, to keep your order details secure, but in the absence of negligence on our part, we cannot be held responsible for any loss you may suffer if a third party obtains unauthorised access to any data you provide when accessing or placing an order from the Website.
12 – COOKIES POLICY
The KLP DIFFUSION Sàrl, Geneva (karinelepetit.com) website places cookies, which are small data files, on your computer or mobile device. This is standard practice for all websites.
Cookies are essential to help us provide a high-quality Website and online experience for our users, and some of them collect information about browsing behavior. By using and browsing the KLP DIFFUSION Sàrl Website, you consent to the use of cookies in accordance with our policy. If you do not agree, you must disable cookies or refrain from using the site.
13 – GLOSSARY
Personal information may also be referred to as “personal data” and refers to any information concerning you as a natural person and enabling you to be identified directly or indirectly. (On websites, this is usually at least your e-mail address).
Processing of personal information means any operation or set of operations performed on your personal information, whether or not by automatic means, including collection, recording, organization, storage, adaptation or modification, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction (i.e. in effect any activity we perform on or with the personal information you send us). For the purposes of this Privacy Policy, “third party” means any company that is not affiliated with KLP DIFFUSION Sàrl through direct or indirect ownership.
IMPORTANT – Why do I have to accept the terms of this privacy policy?
This Privacy Policy provides you with all the necessary information (in an easily accessible manner) to enable you to make an informed choice about using this Website and whether or not to provide us with your personal information.
Therefore, by browsing this Website and communicating electronically with us, you acknowledge and agree that we may process your indirect personal information (cookies, login and system information) as described in this Privacy Policy. If you wish to register on the Website or ask us to provide you with a certain service (for example, the purchase of a Product, a newsletter or details of a new product, etc.). In this case, we will ask you, or if you are under 13, your parent or legal guardian, for your explicit consent to the collection and use of this personal information. This personal information will only be used for the purposes for which you have provided it to us.
FAQ
What are my options?
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Can I switch to a different plan?
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Do you offer non-disclosure signature?
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Do you issue refunds?
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